As some of you know by now, my awful Hyatt debacle has been cleared up.  At least that’s what some high-up man at the Hyatt told me.  To recap (and to totally repeat myself): We stayed at the Hyatt Regency Milwaukee August 20-22 and had paid for the room in advance.  On August 31, I noticed that the Hyatt charged our credit card for $250, a charge that had been run on August 24 and had appeared on August 26.  I called the hotel and was told the charge was for smoking.  I protested my innocence and asked them to remove the charge.  [Note: at this point, I really thought this was no big deal.  Clearly they had made a mistake, they would take it off.  Oops.  My bad.]  Nope.

My call was transferred to someone else.  This time, I was speaking with the Fancy Director of Operations, Nancy.  She was rude and unhelpful.  She told me they had “evidence” against me.  She said housekeeping was emailing her photographic evidence as we spoke!  I continued to insist that this was impossible as there could be no evidence of something that never happened.  In addition, I speculated that if the evidence were some sort of photograph of a cigarette butt, it would not show anything.  I asked her if that were they type of evidence that she had, how did she know that that wasn’t from someone else’s room.  She told me the Hyatt doesn’t make things up.  I said that I don’t, either.  When she supposedly received these smoking hot photos (ha!), she told me she was standing by her claim!  I asked her to send me the photos, nope.  I’d have to subpoena them, says Nancy.

Fuming (ha!), I draft a letter to the hotel, the corporate office, the FTC and DATCP.  Letters sent.  I also emailed the Wisconsin State Journal’s SOS page, WISC’s “On Your Side” program, as well as the general tip line at the Milwaukee Journal-Sentinel.  I called my credit card company to dispute the charge.  I waited.

On Thursday, my boss suggested I call the corporate customer service number to get some bigger guns on the case.  I did so, feeling really hopeful.  And this is when I really broke down.  They wouldn’t help.  They didn’t care, they didn’t want to hear it, they didn’t want to talk.  In fact, I got passed off to a “manager” and had only one option: leave a message on her voicemail.  My message was long, tear-filled and pleading.  I was really emotional at this point.  I honestly couldn’t believe this was happening. 

A couple of hours later, when my tears were dry, but my energy was at about zero, I got a call from a reporter at the Milwaukee Journal-Sentinel.  I was tired, but I immediately brightened up.  He listened, he sympathized, he was completely incredulous.  I had an ear!  And the ear of someone who wasn’t my friend!  The ear of the press!  He asked me to email him a copy of my asthma prescriptions, which I willingly did.  Someone was on my side!

A few hours after that I got a call from the Hyatt saying that they had just received my letter (asking for a refund/threatening a lawsuit if they didn’t refund me) and that of course they would take me at my word and refund my money!  How silly it all was!  I emailed the reporter to inform him of my good fortune (aka someone doing the right and reasonable thing) and he replied that he had left several voicemails and emails with the Hyatt since we’d spoken and that they had not been returned.  He said they would probably still do the story.

I hope they do.

And, just a short note on the world of reality of televsion: it’s been a rough week.  Tiffany out on Top Chef and Peach out on Project Runway.  Yikes.

Here you go!


4 Responses to “Peachy”

  1. 1 satcla September 5, 2010 at 1:29 am

    Once again, I am SO PROUD of you!!! I don’t many people that would keep fighting after dealing with all that b.s. and having to jump through so many hoops but you did and I’m so happy that it paid off. They were horrible and disgusting and rude. I’m just glad they did the right thing without you having to take them to court.

    On another note, I see you used the “fuming” pun as well, of course mine was embarrassingly accidental but we don’t need to harp on such details, do we?

    Go Kate!

  2. 2 Heather September 7, 2010 at 3:03 pm

    I was a little sad to see Peach go, but truly heartbroken about Tiffany. Now that creepy Angelo is going to win the whole thing! I bet he smokes in hotel rooms AND gets away with it by bribing the housekeepers to put it on innocent people like you.

  3. 3 kateandgracie September 7, 2010 at 3:42 pm

    OMG, what is the DEAL with Angelo? Last week he told us he’s recently divorced, but the whole season he’s been talking about how he needs money to get his bride over from Russia. I mean, I know that’s not really inconsistent, but it’s certainly weird. I’m just glad that Serial Killer is gone — what was his name? I think Ed may win — but he might lose his will now that Tiffany’s gone.

  4. 4 Gwennie September 18, 2010 at 3:34 am

    Yay! I’m glad it only took the state’s largest newspaper to shame Hyatt into compliance. I’m still not staying there.

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September 2010

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