Posts Tagged 'Hyatt Regency Milwaukee'


As some of you know by now, my awful Hyatt debacle has been cleared up.  At least that’s what some high-up man at the Hyatt told me.  To recap (and to totally repeat myself): We stayed at the Hyatt Regency Milwaukee August 20-22 and had paid for the room in advance.  On August 31, I noticed that the Hyatt charged our credit card for $250, a charge that had been run on August 24 and had appeared on August 26.  I called the hotel and was told the charge was for smoking.  I protested my innocence and asked them to remove the charge.  [Note: at this point, I really thought this was no big deal.  Clearly they had made a mistake, they would take it off.  Oops.  My bad.]  Nope.

My call was transferred to someone else.  This time, I was speaking with the Fancy Director of Operations, Nancy.  She was rude and unhelpful.  She told me they had “evidence” against me.  She said housekeeping was emailing her photographic evidence as we spoke!  I continued to insist that this was impossible as there could be no evidence of something that never happened.  In addition, I speculated that if the evidence were some sort of photograph of a cigarette butt, it would not show anything.  I asked her if that were they type of evidence that she had, how did she know that that wasn’t from someone else’s room.  She told me the Hyatt doesn’t make things up.  I said that I don’t, either.  When she supposedly received these smoking hot photos (ha!), she told me she was standing by her claim!  I asked her to send me the photos, nope.  I’d have to subpoena them, says Nancy.

Fuming (ha!), I draft a letter to the hotel, the corporate office, the FTC and DATCP.  Letters sent.  I also emailed the Wisconsin State Journal’s SOS page, WISC’s “On Your Side” program, as well as the general tip line at the Milwaukee Journal-Sentinel.  I called my credit card company to dispute the charge.  I waited.

On Thursday, my boss suggested I call the corporate customer service number to get some bigger guns on the case.  I did so, feeling really hopeful.  And this is when I really broke down.  They wouldn’t help.  They didn’t care, they didn’t want to hear it, they didn’t want to talk.  In fact, I got passed off to a “manager” and had only one option: leave a message on her voicemail.  My message was long, tear-filled and pleading.  I was really emotional at this point.  I honestly couldn’t believe this was happening. 

A couple of hours later, when my tears were dry, but my energy was at about zero, I got a call from a reporter at the Milwaukee Journal-Sentinel.  I was tired, but I immediately brightened up.  He listened, he sympathized, he was completely incredulous.  I had an ear!  And the ear of someone who wasn’t my friend!  The ear of the press!  He asked me to email him a copy of my asthma prescriptions, which I willingly did.  Someone was on my side!

A few hours after that I got a call from the Hyatt saying that they had just received my letter (asking for a refund/threatening a lawsuit if they didn’t refund me) and that of course they would take me at my word and refund my money!  How silly it all was!  I emailed the reporter to inform him of my good fortune (aka someone doing the right and reasonable thing) and he replied that he had left several voicemails and emails with the Hyatt since we’d spoken and that they had not been returned.  He said they would probably still do the story.

I hope they do.

And, just a short note on the world of reality of televsion: it’s been a rough week.  Tiffany out on Top Chef and Peach out on Project Runway.  Yikes.

Here you go!


And here we go again…

As I have said numerous times, sometimes life feels like a collection of efforts to ensure you are not walked all over.  And so it is again today.  I looked at my credit card statement and discovered we had incurred a $250.00 charge from the Hyatt Regency in Milwaukee where we stayed the weekend of August 20 to join my family for Irish Fest and other fun times.  Assuming that the charge was a mistake — as I had prepaid for the room weeks earlier — I called the hotel to tell them so.  Not so, says the Hyatt Regency.  The hotel — and a particular woman named Nancy — insist that Aaron and I were smoking in the room and the $250.00 is a fine for that abhorrent behavior.  Despite all of my pleadings and rantings that no such thing happened and that no such thing was even possible, Nancy told me she “stood by” her accusation and had the pictures to prove it!  Now knowing that it was impossible that she had pictures that would show that we were smoking — since it never happened — I asked her if she would email me the pictures.  She stated that she would not, but that I could subpoena them from her.

Here’s the thing.  Neither Aaron nor I smoked in that room.  It just didn’t happen.  It.  Did.  Not.  Happen.  Could a cigarette butt somehow have found its way into the room on a shoe or something?  I suppose that’s possible, but unlikely.  And even if that’s what happened, there still was no smoking in the room so the $250.00 fine is absurd.  Additionally, how do I know that these pictures — I can only guess that they are pictures of a cigarette — are of my room and were taken immediately upon me checking out?  How does Nancy know that?  The charges were placed on my card on August 24 — two days after we had left Milwaukee.  Why did it take two days? 

So angry.  So angry.  So angry.

So my letter writing campaign has begun again.  Letters to the Hyatt Regency Milwaukee , the Hyatt Corp in Chicago, the Federal Trade Commission and the Wisconsin Department of Trade and Consumer Protection have been drafted and are about to be in the mail.  I spent 30 minutes on the telephone with Capital One to start the dispute process.  [I was told it would be difficult because I don’t have any evidence that I was not smoking.  True, of course, but really?]

If this route doesn’t work, I guess I’ll be filing a complaint in Milwaukee County Circuit Court.  Thankfully, I already have several lawyers on hand to assist me.  And, me being one myself shouldn’t hurt. 

So, here we go again.  Whatever happens, I will never stay at the Hyatt Regency Milwaukee again and I hope you will not either.  Absurd. 

Addendum:  This article is more than two years old but is spot-on.  And infuriating since I pleaded my innocence and was met with hostility and because the hotel did not inform me of the charge in any way.  I am SO ANGRY.  I will never stay at a Hyatt again. 

June 2023

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