Posts Tagged 'west elm'

Kicking off the season!

Projects projects projects! And more … PROJECTS! This weekend we just went for it …

We swapped out a broken fixture in the dining room for this beauty.


I’m struggling with a decent pic because the rest of the room was messy, but here you go. It’s brass and it kinda unites the milky white and brass one in the adjacent front room. It also LIGHTENS (as in weight-wise) the room immensely. I hadn’t realized until recently just how oppressive our other fixture had been. I don’t want to speak ill of dead-to-me like fixtures but Oy. It’s pretty, I guess, but didn’t work well in our small space. Or, you know, any space that gets dust. Or that is near a kitchen that is used.


Upstairs, I rearranged some pictures (moving some from the dining room – stay tuned for my Etsy finds!, which is what I’m going to replace them with) to make the bedroom make more sense. Pardon the reflection of the bed and the bedside sconces.

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And finally finished painting a cabinet we bought from an antique store two years ago. Yikes. Of course, there’s no before picture, but imagine it a very dark, very rough wood and you’ve got it.


And then perhaps the real piece de resistance, at least as far as I’m concerned, is some more self-adhesive wallpaper, which really has to be one of the greatest non-medical inventions of all time. I had bought this for our hallway but, as I was about to install it, I realized that the sizing was going to cause me some headaches. I’d already exchanged lots of emails with the company – Swag Paper – over the custom sizing I needed and I thought I had it all figured out. My plan was to put the paper up to cover a hallway wall from side-to-side and then AO and I were going to add board and batten underneath. But. The wallpaper was looking much longer than I’d expected. Or, honestly, our walls were shorter than I always remember them to be. So. I stared for awhile, realizing that any decent board and batten would be cutting off the map. I had known that some cutting into the map was going to happen, but once I saw in person how beautiful it was and when I realized just how much I’d be losing, I decided we should scrap the board and batten, move the map and install a basic chair rail in our already too-narrow as-it-is hall. Pretend all that info made sense. Or don’t and just look what I did!


It’s a 1909 map of DC in 4 panels that overlap each other. It’s also slightly uneven because I’m not so great at patience (up half an inch on the right side) and our floors and walls and whole house is wonky. I. Love. It.

AO also sawed and measured and sawed and nailed and created two THREE new garden boxes. And made me delicious pancakes. And let me watch lots of Lifetime movies. It was a great weekend.

And what’s up next weekend?! More projects!

Nope. Wait, yes. And no.

As you know, Dear Reader, I spent a lot of time recently agonizing over the Great Sideboard Debate of 2015. While real issues plague the world, and the great state of Wisconsin continues to crumble, I thought I could do some good by brightening my dining room and bringing some control to the chaos of the house. While I valued all of the other opinions I got, I went with my gut and chose the Modern Buffet from West Elm in white. Unlike many of the other pieces I had debated buying, I had had been able to see the WE piece in person. But, if I’m honest, that’s not really what did it. I just found it swoon-worthy. I liked the nod to mid-century, but the white added the modern effect I wanted. And because I had some reward dollars, I figured I could bite the bullet on the delivery cost. It was in the mid-to-high range compared to the cost of the others I was considering, but I didn’t want to buy another ho-hum piece just to save money because I knew I’d end up selling it in a couple of years and buying something else, ultimately spending more. So, the Modern Buffet won out. And, I honestly love it.

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It’s got a great amount of storage while also being smaller than our last piece that was there (which took up too much room), it’s as sleek in person as it looks in the pictures and it’s simple. It’s probably not the highest quality, as I’ve noticed I sometimes have trouble getting the drawers to be flush when closed. But, it’s pretty. So. Pretty.

But then I noticed a funny thing. West Elm has now discounted the piece $240 from when I bought it a short three months ago. Two. Hundred. Forty. Dollars. That’s a lot of dollars. So, I contacted them to see what they may offer to do. I asked for a price adjustment or a discount or something. I honestly didn’t expect a lot, but I thought they might toss a coupon at me because, frankly, really?! That’s a pretty significant cut to a piece that people so recently forked over a lot for. Anyway, the first message I received was, “Nope. We don’t do that.” Or something along those lines. I wasn’t surprised, but I said that I was disappointed. In my first email, I’d sent a link to my blog and Instagram to show how into the piece I’d been. In this second email I said that I’d put their response up on the blog. I know that this wasn’t exactly a terrifying threat, but I like to blog about customer service, so I thought, why not just tell them? Well! I then got a response back that said that while they could no longer give me a price adjustment, they could send me a merchandise card for the difference. Darn it if that didn’t just sound like the bees’ knees! Suddenly I felt like I was dealing with Crate and Barrel!* I got so excited.

And then today? I open up my email and there is a great big, “J to the K” staring at me. This is what it says,

Hello Kate,

Thank you for contacting west elm.

It is always difficult when we must tell our customers we aren’t able to fulfill an offer another associate has offered. However, in this instance, we must. Our sales price adjustments cannot be extended beyond orders having been placed 30 days previously or orders that have already shipped. Unfortunately, as your order had been placed over 90 days ago, we are not able to honor a sales price adjustment. I sincerely apologize for the incorrect information previously offered and any inconvenience this may have caused.

If we may be of any further assistance, please contact us via email.  Alternatively, you may contact our Customer Service Department directly at 1(866) 937-8356 from 5:00am to 9:00pm (PST) Monday-Friday or 6:00am to 6:00pm (PST) Saturday-Sunday.

Kind regards,

Xxxx Xxxx

west elm

Customer Service

I have decided to redact this poor customer service rep’s name because I realize it is not her fault (I don’t think) that she doesn’t get to work for Crate and Barrel or Minted or Glasses.com or any of the other amazing companies out there that are killing it with their treatment of the consumer. But, WHAT?!?!? First, the second woman did not say she was giving a price adjustment. In fact, she specifically said she couldn’t do that, but she could do something else. But this email sure makes it sound like nothing else will be done. Second, argh.

No, yes, no.

I still love the sideboard, but this is just annoying.

UPDATE: And after much emailing back and forth in which I expressed my disappointment over WE not following through, they have agreed (for the moment) to send me an $80.20 gift card (how they arrived at that number, I have no idea). So, we’ll see what tomorrow’s email says.

*Crate and Barrel recently price-matched something that was selling for less on Amazon and it really couldn’t have been easier to have them do it. I mean, I suppose it took a little time on the phone, but the woman was super nice and the whole process was dreamy. C&B forever!

Sideboard savior!

The sideboard is here and it has solved all of my problems! Ok, not really. But I do love it. As usual, I’m kicking myself for not taking a before shot of the space, but just picture it more chaotic. And then the sideboard came and it looked like this for a bit:

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Like that new bookcase against the wall? Me too! [Oh, that was awkward. Did you say, “Yes!”? I thought I heard a “Yes!” Moving on…] You’re wondering about that big silver and black thing on the wall, I can tell. It’s a fireplace of sorts. We had it in the condo and when we moved, we stuck it there. It’s from Overstock and it takes three gel fuel containers and it looks like a fireplace. Kinda. I actually like it, but I don’t like the big black panel against the wall in this room that doesn’t get enough light as it is. So, it had to go. We moved the art that had been on the wall that now houses New Bookshelf Number Two (the one most visible in the above pic) and we are looking at this now:

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Although I love love love hanging art in groups like this, I’ve come to realize I’m never going to get it right. One, I don’t have the patience required for it. Two, I don’t think I have the precise math skills for it. And three, our house is all crooked. So, even if I had it exactly right on the wall, the furniture isn’t going to be sitting perfectly straight on our uneven floors, so the art will inevitably look somewhat crooked. I’m just letting it go and enjoying it as it is. Do I sound convincing?

Stay tuned for kateandgracie’s first guest post! Coming soon.


August 2022
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